Privacy policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
  (your information helps us to better respond to your individual needs)

• To improve our website
  (We continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
  (Your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
  (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)

• To send periodic emails
  (The email address you provide for order processing will only be used to send you information and updates pertaining to your order.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our web site privacy policy.

The shopping assistant ("Ask Bin Nisf")

The website and the app offer an assistant that answers questions about our products, your cart and your orders. Its answers are written by an AI model made by Anthropic. Prices, stock and order details in its answers come from our store, not from the model.

What is sent to Anthropic. Each message you write, the conversation so far, and the store information the assistant looks up to answer it (products, your cart, and your own orders when you ask about them). Before a message is stored or sent, we remove email addresses, phone numbers, card numbers, card security codes and expiry dates, and civil ID numbers that you type. Other details you type, such as a name or an address, are sent as you wrote them, so please do not share more than you need to. Anthropic does not use these messages to train its models, and deletes them within 30 days, unless one is flagged for a safety review, when it may be kept longer.

What we keep, and for how long.

• A conversation as a guest: 7 days after it was last used.

• A conversation while signed in: 30 days after it was last used.

• If you ask the assistant to remember you: your conversations for 12 months, and the preferences you tell it (for example your usual area). You can change this at any time in your account, under Assistant.

• Numbers about the assistant's use (how many messages were answered, how quickly, what it cost): counts only, never your words. Each message's own counts are kept for up to 400 days; the daily totals they add up to, which point to no one, are kept.

• If you report an answer: the assistant's answer and the reason you chose, for one year, so our team can check it. Your report does not include your own messages or your contact details.

Who can read conversations. Only staff we have given access to the assistant's screen, to check and improve its answers. They see a signed-in customer by account number, not by name, email or phone.

The microphone. If you use the microphone, your speech is turned into text by your phone or browser (on the device where it can, otherwise by its own speech service, such as Apple's or Google's), and only the text reaches us. We never receive or keep a recording.

Your choices. You can use the store without the assistant. You can delete any of your earlier conversations, or all of them, from the assistant's Earlier chats or from your account; deleting your account deletes them too. You can report an answer that is wrong or unsafe with "Report this answer".

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 12/01/2019

Contacting us

If there are any questions regarding this privacy policy you may contact us using the contact form.

Governing law and dispute resolution

These Terms, your access to and use of the Website, and all related matters are governed solely by the laws of Kuwait.