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Delete your account

How to delete your account, and what happens to your details.

How to delete it

  1. Sign in to your account.
  2. Open My account, then Security, then Delete account.
  3. Enter your password and confirm.

What happens

  • Your name, email, mobile number and password are erased from your account.
  • Your cart (and the email you typed at checkout), saved addresses, wishlist, back-in-stock alerts, chats with the shopping assistant and what it remembers, passkeys, two-step sign-in and connected Google or Apple accounts are removed.
  • We keep the orders you placed in our accounting records, linked to no account.
  • Your reviews stay on the products, without your name.
  • Messages you sent us through the contact form stay as support records, linked to no account.
  • The cookie choices you made stay as our record of your consent, linked to no account.
  • What you did in the store (pages you opened, what you added to your cart) stays in our statistics, linked to no account, and the detailed record of it is deleted after 90 days.
  • You stop receiving the newsletter.
  • You are signed out on every device.
  • You can sign up again later with the same email.

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